Returns: 30 days from delivery to request a return.
1) Free returns — Apparel
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Free returns for apparel, including change of mind
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Must be unused/unworn, with tags, in original packaging
2) Mugs — change of mind (return shipping paid by customer)
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If you return a mug because you changed your mind, you pay return shipping
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We refund the item price after inspection
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Original shipping fees (if paid) are non-refundable where permitted by law
3) Defects, damage, wrong item — Fully covered (Apparel + Mugs)
If your order is defective, damaged, or wrong item/size/color:
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Choose free replacement/exchange or a full refund
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We cover all costs, including shipping/return shipping where required
Transit damage proof: contact us within 7 days of delivery with photos of the item and packaging. This helps us process it quickly and does not limit our guarantee.
4) How to start
Email support@wheelycooltees.com with:
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order number
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what you need (return/refund/exchange)
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photos (only for damage/defect/wrong item; include packaging photos for transit damage)
If accepted, we’ll send return instructions (and a prepaid label when applicable).
5) Refunds
Refunds are issued within 14 days after we’re informed of your return/withdrawal. We may wait until the item is returned or you provide proof of return shipment.
6) EU/EEA 14-day withdrawal
EU/EEA orders can be returned within 14 days for any reason (included in our 30-day policy). Return shipping is typically paid by the customer unless we agree otherwise.
No returns: gift cards.
Last updated: 13 January 2026